> Return Items
> Wrong size or don't like colour
> New faulty items
> Used failed items
> Postal costs

Return Items

STEP 1:  Complete and send the following email: returns@funswimshop.com

STEP 2:  Print the email and send it together with your returned items to:

funswimshop.com
Seriously Fun Direct Ltd
Saunderton Business Park
Haw Lane
Saunderton
Bucks
HP14 4AS

- We will happily refund or exchange any item purchased on funswimshop.com
- We make no charge for returns – there is no restocking fee
- IMPORTANT: Returned goods must be unused, in a saleable condition and in
  their original packaging with all labels still attached
- All returns must be accompanied by a completed email returns form
- We will credit the card we have on file for you this may take up to 10 working days
  to appear as cleared funds

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What do I do if an item doesn't fit or I don't like the colour?

Return it to us within 21 days - or the end of January in the case of unwanted Christmas presents. Just complete our returns procedure before sending us back the goods.

IMPORTANT: Returned goods must be unused, in a resalable condition in their original packaging with all labels etc still attached.

Once we receive the goods and completed returns form we will credit your card (this may take up to 10 working days to appear as cleared funds).

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What do I do if an item is faulty when it's delivered?

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form we will credit your card ( this may take up to 10 working days to appear as cleared funds)  for the goods and postage and despatch a replacement if requested.

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What do I do if an item fails once it's been used?

All goods supplied by funswimshop.com are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form we will credit your card ( this may take up to 10 working days to appear as cleared funds)   for the goods and postage and despatch a replacement if requested.

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Who pays the postage on returned Items?

If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us.

If you return something due to it being faulty we refund up to £25 carriage. If your return exceeds this amount please contat us and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

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Please note that returns are not able to be accepted in person at our head office address. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).