- How will I know that you've received my order?
- How will I know if the order has been sent?
- Only part of my order has arrived
- How do I change or cancel my order?
- Order acceptance policy
- Security and privacy
How will I know that you've received my order?
After order placement, we will send you a confirmation email detailing the exact order received. Your order will be processed and after security checks your goods will be dispatched. If for any reason, security has failed or there any significant delays in shipping, we will contact you.
How will I know if the order has been sent?
We will only notify you if your order cannot be sent.
Only part of my order has arrived
If you have not received the entire order as detailed in the order confirmation email sent to you, click here to email our Customer Services Representatives customerservice@southernrigging.co.uk or call us on +44 (0) 870 803 4758 between 10.00am and 6.00pm, Monday to Friday.
How do I change or cancel an order?
If you wish to change or cancel an order, please contact our Customer Services Representatives customerservice@southernrigging.co.uk by email or call us in +44 (0) 870 803 4758 between 10.00am and 6.00pm, Monday to Friday. It would be helpful if you could have the following details to hand:
- Customer name
- Order number
- Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 14 days of delivery (see our returns section for further details on our Returns Policy).
If you wish to cancel the order after delivery, you must have contacted us within 24 hours of that delivery. Please see contact our customerservice@southernrigging.co.uk
Order acceptance policy
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with these procedures.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives.
The sales contract is therefore completed in England. We reserve the right to reject any offer to purchase by you at any time.
Security & Privacy
Our online shop website is a secure site and we understand your concerns about the safety of your credit card and personal details online. So we have developed highly secure systems to give you confidence and peace of mind when you shop online with us. Read below to find out more.
- Credit card safety
- Our privacy policy
- What are cookies?
- Links to other websites
- Further information
Credit card safety
All of our online shopping websites encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private. Once your order is processed, the payment details associated with your order are removed from our files.
Our privacy policy
Southern Rigging Supplies x is committed to protecting your privacy online. We never release your personal details to any companies other than those involved in bringing you these offers online.
You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is iinaccurate. If you wish to view any information you have submitted, please contact Southern Rigging Supplies, Unit 9E Golding Barn Industrial Estate, Henfield Road, Small Dole, West Sussex. BN5 9XH.
What are cookies?
Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. We use cookies to make it easier to use our sites and to allow us to improve the service to you, for example when you retrieve your current shopping basket when buying goods. Our cookies do not collect sensitive information such as your name, address or financial details. On some of our websites, we rely on cookies to make your shopping experience easier, so your browser must be set to accept cookies before you can use the website fully or place an order. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu.
Links to other websites
Southern Rigging Supplies may provide links to other useful websites. Please be aware that external sites may have different security and privacy policies to our own, over which we have no control. Follow this link to find out more about the website security and privacy policies for Southern Rigging Supplies.
Further Information
If you have any questions regarding security or privacy on Southern Rigging Supplies websites, please contact our Customer Service Representatives.
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